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Subscriptions: renewal and cancellation

Recurring charges, enough funds and cancellation with the merchant.

Updated

Prepare for renewal

Some services charge separately for usage, team seats or add-ons. A trial can also become a paid subscription automatically; monitor the merchant’s terms.

  1. Open the merchant subscription and check the next charge: date, amount, currency and card.
  2. Fund the card in advance, allowing for fees, conversion and possible additional authorization. Do not automatically treat available account balance as card funds.
  3. After a failed-charge notification, check the operation first. Update the method or retry through the service’s own payment action only after checking status.

How to stop renewal

  1. Cancel renewal in the merchant account. If purchased through the App Store or Google Play, use that store’s subscription settings.
  2. Keep the confirmation and access-end date. Check for outstanding invoices or a separate subscription on another account.

Freezing a SafePay card does not cancel the subscription contract or possible debt. Cancel with the merchant; refunds follow its rules.

Still need a hand?

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